We provide 20-minute initial meetings to understand your specific needs and challenges. We will review our solutions and customized approach to map the best path forward. In some cases, we may refer you to other experts or resources. The initial consultation is free and there is no obligation to engage in our services.

We can work with your family to support your reimbursement, care coordination and healthcare support needs. Typical examples include:

• Reimbursement | We will help families get reimbursed for complex claims and manage all submissions.

• Medication sourcing | We can help identify avenues to secure medications prescribed by your physician.

• Care coordination | We can help identify providers and other resources, support care plans including appointment management.

• Benefits evaluation | With our expertise in insurance, we will review your plans and help you optimize your care for maximum reimbursement.

Absolutely! This is a key component of how we help families. We can organize, manage and submit claims and follow-up as necessary. Prior to starting our work we will obtain proper consent forms to protect your privacy and information. We can also help with patient portals, appeals and single use case negotiations.

We will work in the duration that is best for your family’s needs. We have clients that we support on an ongoing basis managing their claims; we have families we work with to support care coordination during a particularly challenging period and we can also work on a short term basis to help you find care or train/educate to support your reimbursement needs including how to manage portals, organize and optimize submissions. Whatever your needs are, you can be assured that we will treat you like our own family fighting and working tirelessly to help you!

We customize our fee structure based on the nature of the support that your family needs.